Terms & Conditions

Check-In: 4:00 PM

Check-Out: 11:00 AM

Terms and Conditions

Cancelation Policies:

Cancellations must be requested by 3:00 PM, Pacific Standard Time, 24 hours prior to the hotel reservation date of arrival, to avoid a penalty charge of 1 Room Night and taxes per room.
If you need to change the date of your reservation mid-stay, you must inform us by 3:00 PM (Pacific Standard Time) TWO days before your check-out date or you will be charged a penalty charge of 1 Room Night and taxes per room.
For group reservations, refer to the group's contract and policies.
Please obtain a cancellation confirmation number when you cancel. Any no-shows without cancellation will be subject to one day's charge.

Check-In & Late Check-In

Guests must be 19 years or older to check in without a parent or legal guardian.
Check-in time is between 4:00 PM and 10:00 PM.
Office hours are 8am-10pm - guests must contact us directly if they will be arriving past 09:00 PM so that we can set up a late check-in.
Credit cards will be preauthorized at 5pm on your check-in date. If the card is invalid or declined, your reservation will be cancelled.
Upon check-in, guests must provide valid photo identification as well as a valid credit card.
If you require an early check-in, please contact us on the day prior to your arrival and we will do our best to accommodate.
Early check-ins are not guaranteed.
If you are paying for someone else (employee, friends, and family) and won't be physically here during the check in, then please email us at [email protected] to request a credit card authorization form.

Check-Out

Check-out time is by 11:00 AM. Late check out fee applies if you check out later than 11:00AM.
When you check out, please leave your room key(s) either with our front desk agent, or in the drop box by our office front door.
Failure to return keys after checking out is subject to a penalty of $15.00 cdn plus applicable taxes per key lost.

Occupancy & Extra Guests

When making a reservation or checking in you must inform us how many guests will be staying.
All room rates are based on double occupancy and every additional guest over the age of 12 will be charged $10.00 cdn per night plus applicable taxes.
Rooms are subject to an occupancy limit of 2 adults per bed.

Smoking Policies

Smoking is prohibited in all rooms, and a fine of $400.00 cdn will be applied if this policy is broken.
Smoking is allowed in designated outdoor smoking areas of the motel.

Children Policies

Children under the age of 12 stay for free in the same room as their parents.
Children over the age of 12 are counted as adults, and are thus subject to adult occupancy limits and additional guest fees.

Pet Policies

You must inform us when making a reservation (as well as at check-in) if you are travelling with a pet, as we have a limited number of pet friendly rooms.
We charge an additional pet fee of $20.00 cdn/night per pet (two dogs maximum per room).
We do not allow exotic animals, and we do not allow cats for any stay of three (3) or more nights.
“Service animals” are free of charge with proper documentation.
Pets are not allowed to stay overnight in a vehicle.

Rules you must follow to keep Villa Motel PET FRIENDLY!

Appliance Policies

We ask that you do not charge power towels in your room or use outside cooking appliances during your stay with us.

Parking

Free parking is available on site.
If you are driving a big rig, a bus, or are pulling a large trailer you will be assigned to park in a specific location.

Quiet Hour